Last updated: August 08, 2025
Timbre maintains a strict no-refund policy. Please review the following terms carefully before making a purchase.
1. NO REFUNDS
All transactions made on Timbre are final. Payments once made will not be refunded under any circumstances.
2. CUSTOMER RESPONSIBILITY
Customers are responsible for thoroughly reviewing all product or service information, pricing, and terms before completing a purchase.
3. EXCEPTIONAL CASES
In rare situations involving genuine technical issues, duplicate payments, or incorrect charges, refund requests may be reviewed at our sole discretion.
Requests must be submitted within 24 hours of the transaction to hi@timbrehq.com
Include clear details, transaction references, and supporting evidence.
4. DECISION & PROCESSING
- Submission of a refund request does not guarantee approval.
- Timbre reserves the absolute right to accept or reject refund requests.
- Decisions made by Timbre regarding refunds are final and binding.
5. REFUND METHOD & TIMELINE
- If a refund is approved, it will be processed via the original payment method within 7–14 business days.
- For any questions or clarifications related to refunds, please contact us promptly at hi@timbrehq.com